• According to the Consumer Protection Act, consumers who purchase from the official website are entitled to a seven-day cooling-off period (including holidays) from the date of product arrival.

• Please note: The cooling-off period is not a trial period. Returned products must be in brand new condition and have complete packaging (including the product itself, original factory box, accessories, gifts, invoice, and accompanying documents), otherwise returns will not be accepted.

Due to the special nature of film products, returns and exchanges are not accepted under the following circumstances:

1. Bulk Cut Products: Bulk materials cut to a length specified by the customer are considered "customized goods made to the consumer's order" and are excluded from the seven-day cooling-off period. Unless there is a defect in the film itself, returns and exchanges are not accepted after sale.

2. Products that have been installed/damaged: Once the film has been cut, had its adhesive backing removed, or installed on a wall, or if it has been damaged due to personal reasons (e.g., creases, scratches, dirt), it is considered to have passed inspection, and returns or exchanges will not be accepted.

3. Exceeded Inspection Period: Failure to report defects within 3 days after receiving the goods, or submitting a request after the 7-day cooling-off period has passed.

4. Incomplete Invoice: Inability to provide the original invoice or proof of purchase.

5. Color Difference Explanation: Due to shooting light, environment, and different display parameters of various brands of monitors (computers, mobile phones, tablets), there may be a visual color difference between the page photos and the actual product. The color card or actual sample should be used as the primary reference, so "color difference" is not considered a product defect. If a return or exchange is requested due to personal perception of color difference, the product must be in its "unopened full roll" condition, and the buyer will be responsible for the round-trip shipping costs and any associated packaging fees.

If you receive a product with an incorrect model, severe damage, or missing parts, please follow the procedure below:

1. Take photos/videos: Please photograph the condition of the outer packaging, the product label and part number, and the defective areas.

2. Message customer service: Contact official LINE customer service within 3 days of receiving the goods, providing your order number and video evidence.

3. Assessment and replacement: If it is confirmed to be a product defect or an error on our part, we will cover all shipping costs and promptly replace it with a new product for you.

If you wish to exchange an item due to purchasing the wrong model or unsatisfactory color (color difference):

• Unopened rolls only: Exchanges are limited to "unopened rolls of material" with the outer box label intact.

• Shipping costs: The buyer is responsible for all round-trip logistics fees (including return shipping and re-delivery shipping).

• Price difference: If there is a price difference for the exchanged item, the difference must be paid before re-shipment is arranged.

• Refund Review: After receiving the returned item and confirming its completeness, the review will be completed within 7 business days.

• Refund Method:

1. Bank Transfer: Refunds will be transferred to the designated account provided by the buyer (for returns not due to product defects, a bank transfer fee of NT$15 will be deducted).

2. Credit Card Payment: A credit card refund will be processed (the actual date the refund appears in your account depends on your issuing bank, typically 14-30 business days).