FAQ
If you have any other questions, please message our official customer service ▸ "Click here to add LINE Customer Service"
▎General Questions
Q1: Do you have a physical portfolio or catalog I can refer to?
Portfolio: Welcome to follow our official IG (@747tw) to see the latest cases, or visit the "Service Cases" tab on our official website to view featured projects.
Digital Catalog: A complete catalog link is provided on the website. You can view it on the "Online Catalog" tab of our official website or message customer service to request it.
Q2: Besides color change wraps, are there other types of functional films?
Yes.
In addition to decorative color changes, we also offer professional TPU repair and protective film (scratch-resistant and anti-fouling) and glass decorative film, which can be widely applied to various surfaces such as home furniture and commercial glass doors and windows.
Q3:裝潢貼膜跟其他裝潢施工有什麼差異?
裝潢貼膜有以下三大特色優勢!
▪︎ 高效率
相較傳統裝潢工程,施工時間大幅縮短,且膜料有強韌的塑形力,無論平面、曲面、複雜格柵都可以施作。
▪︎ 免拆除
改色不用經歷拆除、混亂的施工環境、大型廢棄物清運...等麻煩又不環保的過程,透過貼膜改色僅需數小時即可完成翻新。
▪︎ 低干擾
施工過程無噪音、無毒、無味、無粉塵、工期短,完成後空間就能馬上正常使用或營業。
了解更多請參考此頁介紹
Q4:裝潢貼膜可以用在哪裡?
住宅空間
• 廚房(櫥櫃抽屜門片、中島櫃體)
• 門片(硫化銅門、防火門、塑鋼門、電梯)
• 牆面(電視牆、牆面、天花倒吊)
• 櫃體(系統櫃、衣櫃、大型家電)
商業空間
• 櫃台、吧台
• 展示櫃、陳列面
• 電梯門、玻璃門
• 主視覺牆、曲面牆、格柵
局部改造
• 色彩衝突的區塊
• 老舊但結構良好的表面
• 想提升質感但不想動大工程的地方
⚠️ 需評估或不建議: 表面剝落、粉化、嚴重不平整(凹凸)、長期高溫高濕+積水(部分浴室區域)、軟質毛面或不穩定材料、地面、面積過小、戶外強曝曬物件
了解更多請參考此頁介紹
Q5:什麼材質可以貼膜?
大部分表面光滑、堅硬、乾燥且無粉塵的材質基本都適用,應用範圍廣泛。
木作:木心板、夾板、系統櫃板材皆可貼附,可取代油漆與壁紙
金屬 / 不銹鋼:鐵件、不鏽鋼、電梯門片、防盜門、消防箱,貼膜後可防鏽、改變金屬質感
塑膠 / 合成材:PVC板、塑合板、壓克力、矽酸鈣板
烤漆 / 玻璃:油漆牆面(平整無剝落)、烤漆面、玻璃表面(透光隱私玻璃膜)
⚠️ 需評估或不建議: 表面剝落、粉化、嚴重不平整(凹凸)、長期高溫高濕+積水(部分浴室區域)、軟質毛面或不穩定材料、地面、面積過小、戶外強曝曬物件
了解更多請參考此頁介紹
▎Film Installation (with materials and labor)
Q1: How is the price of decorative color change film calculated?
Quotation Standard: Film application quotes include the cost of film material and technical installation, calculated in "cai" (a unit of area) (all include waste calculation).
Calculation Method: Total Price = Actual installation area size (including waste rounding up) × Unit price of film material. (Quotation is affected by factors such as the difficulty of installation, film brand, and available scheduling).
Evaluation Process: Provide photos of the object and basic dimensions to our online LINE customer service for an initial online evaluation. Subsequently, a technician can be arranged for precise on-site measurement. A formal quotation will be provided approximately 1 to 2 business days after measurement.
Q2: What are your service scope and items?
Services: Including commercial space color change wraps, TPU transparent protective film (furniture protection), glass decorative film, elevator color change, cabinet and various door panel renovations, etc.
Service Area: 747 is the largest wrapping team in Southern Taiwan, with a service area mainly covering Kaohsiung, Pingtung, and Tainan, all offering on-site measurement services.
Q3: What are the precautions before construction? Do I need to pay for transportation?
Substrate Treatment: Depending on the object's substrate, surface treatment may be performed before film application. If the substrate is uneven, it must be spackled and leveled until completely smooth. Sanding may be used if necessary.
Transportation Fee Calculation: No transportation fee is charged within 20 kilometers of our company. For distances exceeding 20 kilometers, a fee of NT$30 per kilometer will be charged, calculated based on the mileage shown on Google Maps.
Environmental Requirements: During the construction process, other work is strictly prohibited from being carried out simultaneously, and personnel movement is not allowed, to ensure no dust interference and to maintain construction quality.
Q4: What are the acceptance standards or maintenance methods after the work is completed?
Acceptance Criteria: According to the IWFA (International Window Film Association) standards, the film application will be inspected from a distance of 182.88 cm (6 feet). If there are no bubbles, peeling, or foreign objects, the installation will be considered complete and delivered.
Maintenance Reminder: The film can be used normally immediately after installation. However, the adhesive layer and the substrate require approximately 30 days to fully dry and cure for optimal results. During this period, it is recommended to avoid placing the filmed object in excessively humid or high-temperature environments, as this may affect the durability of the adhesive or lead to peeling.
Q5: Is there a warranty after the film installation is complete?
All projects undertaken by the 747 Team that include both labor and materials come with a 3-month free warranty after completion and acceptance.
Warranty Coverage: After-sales service primarily addresses construction quality (e.g., curling or peeling due to non-human factors).
This warranty does not cover damage caused by human factors (scratches, impacts) or deterioration resulting from leaks in the substrate itself.
Q6: Can I see the actual film samples in person? Do I have to choose the color beforehand?
You can refer to the online catalog during the initial consultation to help our sales team better understand your needs. We will also bring physical film samples during the measurement so you can compare colors and confirm the texture on-site.
Our sales team will provide construction recommendations based on the on-site lighting and substrate conditions to ensure the final result meets your expectations.
Q7: After deciding to proceed, how soon will construction begin?
After confirming the objects and color samples for the work and completing a 30% deposit payment, we will arrange for material preparation and preliminary work, and discuss and finalize the construction date with you.
Q8: What should I pay attention to on the day of construction? Do I have to be on site?
On the day of construction, the client must ensure that the site has good access and conduct a site inspection upon completion of the work. After confirming that everything is satisfactory, the final payment should be made.
Other construction dust is strictly prohibited at the construction site. Please do not walk around randomly while technicians are working to ensure the highest quality.
Q9: Why are quotes required to include loss?
Film application is not like assembling a puzzle. To achieve a professional finished product with attention to detail (e.g., door panel wrapping, pattern matching, width limitations),
the film material must account for waste during cutting, and different application techniques must be used for various object shapes. These considerations lead to necessary material waste, which is reflected in the total area calculation.
Q10: If my item is damaged (e.g., has a hole or severe scratches), can I still apply the film?
Yes.
However, if the substrate is uneven, it will need to be patched and leveled until completely smooth. This may incur additional substrate treatment costs.
We recommend providing "close-up photos of the imperfections" during the initial consultation so that our sales team can provide a more accurate assessment.
▎Film Purchase (Film Only)
Q1: How do I order film on your official website? Is there a minimum order quantity?
Ordering process: Log in as a member > Select products > Add to cart > Complete checkout > Order placed > Arrange shipment.
Minimum order quantity: The minimum order quantity for each film is 1m (meter). If additional orders are required after the initial order is placed, they will be treated as new orders, and shipping fees will be calculated separately.
If you are a design or construction professional, please first message customer service to provide your company business card for archiving, in order to request a dedicated price list and obtain exclusive member discount prices.
Q2:自己DIY貼膜會很難嗎?
一般「單一光滑平面」物件,例如小桌面、局部玻璃等,通常可嘗試自行DIY貼膜改色,購料最低1m即可供貨。
但若是「多轉角面複雜物件」,例如櫥櫃、造型門片、大型木作裝潢等,仍須具有專業技術的裝潢貼膜技師才可施作,建議LINE洽詢貼膜施工部為您服務。
Q2: Can I ask customer service to help estimate how much film I need to buy?
The raw material sales department does not provide construction material estimation services. Due to the varying widths of film materials (120-150cm) and the need to account for waste, customers are requested to accurately estimate their material requirements before placing an order.
If you are unable to estimate the quantities yourself, we recommend contacting our "Film Installation Department" for a quote on a complete service package including materials and labor.
Q3: How long after placing an order will I receive the product? Is self-pickup available?
Shipping Time: All products available for order on the official website are in stock. Payments completed before 12:00 PM (noon) from Monday to Friday will be shipped out on the same day at the earliest. Logistics delivery typically takes about 1-2 business days. (For detailed delivery regulations, please refer to Orders and Delivery.)
Delivery Restrictions: Products are uniformly shipped from the central warehouse. In-store pickup service is not available.
For urgent delivery orders due to project schedules, please contact customer service first to confirm whether delivery can be made by the specified time. Any urgent shipping fees incurred will be borne by the customer.
Q4: If the film material I received has a color difference, can I return or exchange it?
Color Difference: Due to variations in monitor displays, there may be a visual color difference between the photos on the page and the actual product. We recommend referring to color cards or physical samples. Color difference is not considered a product defect.
Return and Exchange Policy: All bulk materials are cut to the customer's requested length (in meters). Once sold, returns or exchanges are not accepted unless there is a defect. If you have strict color requirements, we recommend purchasing a physical catalog, requesting color samples, or visiting our company to verify colors in person.